Housing Resource Case Manager Position Opening

Hope House seeks a passionate and self-motivated individual to provide house resource support and rapid rehousing case management. This full time position works within a highly motivated team charged with ending homelessness and alleviating poverty in Hancock County. Hope House offers competitive salary and benefits. See position description, qualifications and findlayhopehouse.org for additional information.

Qualified candidates should direct cover letter, resume and professional references to slehman@findlayhopehouse.org by July 13, 2015.


Housing Resource/Rapid Rehousing Case Manager Position Description 



FUNCTION: Assist homeless, at-risk and low income individuals avert homelessness through case management toward stable housing solutions.

OBJECTIVES: Provide support with securing and maintaining stable housing and self-sufficiency by assessing client needs and providing guidance via case planning.

  1. Maintain confidentiality of client information at all times.
  1. Hold interviews and screen candidates for admission to the Rapid Rehousing Program.
  1. Develop, monitor and routinely evaluate progress of individual case plans containing goals and action plans for successful, independent living via office visits, telephone calls and home visits.
  1. Maintain precise, accurate documentation and statistics for all activities and report outcomes as necessary.
  1. Communicate with staff members regarding client issues, program development and implementation.
  1. Lead transitional assistance of shelter residents and unassigned Housing Office referrals in determining level of housing assistance needed.
  1. Cultivate relationships with various community agencies, housing associations, landlords and property management companies which serve low-income individuals and families.
  1. Establish working relationships with area employers and employment agencies and provide guidance with techniques imperative to finding a job, including filling out applications, writing resumes and interviewing.
  1. Assist with referring clients to appropriate resources specific to individual needs and with managing benefit applications and recertification requirements.
  1. Transport residents, potential residents and other referred individuals as it pertains to housing and employment issues.
  1. Provide fair housing information per city & county contracts as well as eviction prevention support through landlord tenant advocacy.
  1. Assist with emergency and seasonal community assistance.
  1. Participate in the on-call rotation.
  1. Perform other duties as requested.



  • Commitment to improving the housing situation of low-income and homeless individuals in Hancock County and the surrounding area.
  • Ability work effectively with community-based organizations and diverse constituencies.
  • Proficient in Microsoft Office software.
  • Must be able to communicate effectively and professionally through multiple forms of communication.
  • Must possess leadership traits and the ability to do presentations with confidence.
  • Must have a professional attitude, strong organizational skills and the ability to meet deadlines, think critically and to work effectively in stressful situations.
  • Must be able to work independently and as a part of a team.
  • Sufficiently mobile and flexible to travel up to several days a week within Hancock County and surrounding areas.



  • Bachelor’s degree in Social Work or related area, or equivalent experience.
  • Two to three years case management experience is a plus.
  • Experience assisting homeless or under-housed populations preferred.


The mission of Findlay Hope House is to eliminate homelessness and alleviate poverty in Hancock County.


Qualified candidates should direct cover letter, resume and professional references to slehman@findlayhopehouse.org by July 13, 2015.

More information about Findlay Hope House can be located at findlayhopehouse.org. Hope House is an equal opportunity provider.


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