We’re Hiring! Shelter Case Manager – Substance Abuse Counselor

Job Title:            Shelter Case Manager-Substance Abuse Counselor

Reports To:       Program Director

Status:               Exempt

  • Job Purpose:    Hope House for the Homeless (Findlay, Ohio) is seeking a full-time, experienced individual to provide chemical dependency support and case management to Hope House transitional Shelter residents.  The Shelter Case Manager-Substance Abuse Counselor will focus on supporting adult female residents struggling with chemical dependency while assisting them and their children in mobilizing community resources.  This position requires experience in the care of adult individuals with substance abuse issues and a strong knowledge of treatment strategies and resources. Solid awareness of appropriate personal boundaries, a consistently positive attitude and the ability to deal with difficult, uncertain and stressful situations in a constructive manner is a must.

Primary Responsibilities:

  • Act as a resource to staff in matters regarding chemical dependency.
  • Provide support with intakes, screening procedures and communication regarding residents.
  • Conduct accurate criminal background checks.
  • Effectively orient residents to the shelter as needed by explaining expectations and costs for which they may be responsible.
  • Determine program fees after assessing income and budgetary needs.
  • Using appropriate instrumentation, develop and monitor individual case plans to address identified problems and implementing weekly reviews, measurable goals and action plans necessary for successful independent living.
  • Prepare and maintain up to date confidential and organized client files including comprehensive assessments, case plans, referrals, intakes, termination reports, progress notes and other records as necessary.
  • Obtain releases and maintain contact with referring professionals and seek assistance in matters exceeding level of expertise and/or scope of practice.
  • Coordinate the delivery of service provisions and act as an advocate in accessing other needed services.
  • Maintain familiarity with community resources and their limitations, the procedures for making referrals and the confidentiality requirements inherent to the referral process so that community resources are used to benefit clients.
  • Assist in ensuring program compliance with administrative directives as well as state and federal regulations.
  • Provide support with the development and coordination of living skills seminars and provision of materials to residents unable to attend.
  • Maintain precise, accurate documentation and statistics for all activities and report outcomes as necessary.
  • Maintain a current and accurate client database within HMIS.
  • Read shift logs at the beginning of the day appropriately documenting all necessary information prior to the end of the day.
  • Assist with navigating emergency situations occurring during the evening and on weekends and participate in on-call rotation as requested.
  • Assist with general indoor and outdoor routine tasks required to maintain the cleanliness and safety of the shelter.
  • Appropriately communicate with staff members regarding resident issues, program development and program implementation.
  • Communicate identified program needs and suggested improvements with the Program Director.
  • Maintain professional licensure and/or certification and pursue professional development training opportunities.
  • Contribute to Hope House newsletter and social media posts.
  • Perform other duties as requested by Program Director and/or CEO.


  • Experience in the care of adult individuals with substance abuse issues and knowledge of treatment strategies and resources.
  • Commitment to improving the housing situation of homeless and under-resourced women and women with children.
  • A professional attitude, ability to manage time and organize work demands, work effectively in stressful situations, think critically and exercise discretion and independent judgement in significant matters.
  • Must demonstrate good moral character and an even temper necessary to gain and maintain credibility and trust of those being served.
  • Must have the ability to effectively work with agency staff, community-based organizations and a diverse population.
  • Experience with descriptive/clinical writing.
  • Familiarity with regulations governing the disclosure of client information and storage of client records.
  • Willing to adhere to the Counselor’s Code of Ethics and demonstrate a positive attitude regarding the disease of addiction.
  • Must have valid driver’s license and maintain auto insurance. When the need arises must be flexible to travel within Hancock County and surrounding areas.
  • Bilingual ability to read, write and speak Spanish as a second language is a plus.

Education and Experience:

  • Bachelor’s or Master’s Degree with Chemical Dependency emphasis, Psychology, Social Work or correlating Human Service field, or minimum 5 years of experience in a related field.
  • LCDC, LICDC, LPC or CCMHC preferred.
  • Three years case management experience assisting homeless or under-resourced populations a plus.

Salary is commensurate with experience and education. Complete benefit package.


The mission of Hope House is to eliminate homelessness and alleviate poverty in Hancock County.


More information about Hope House can be located at findlayhopehouse.org. Hope House is an equal opportunity provider.



Qualified candidates should direct cover letter, resume and professional references to slehman@findlayhopehouse.org


Deadline for submission is Saturday, April 30, 2016

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